The furMe™ is about half the noise level of a typical modern vacuum: only 42 dB at the lowest setting. Think about as low as a running refrigerator. Thanks to the ultra-quiet motor, furMe is fantastic for senior, special needs pets, or pets with high anxiety. Have a pet that is terrified of vacuums in general? There's no reason not to try the furMe with our 40 day worry-free return policy. With the right introduction by our tried and tested acclimation steps, any pet can be groomed with furMe!

Yes! All our furMe sets are covered by a standard 1-Year Limited Manufacturing warranty. We believe in our products and want to make sure you have the best experience possible! Check out our full warranty information here: https://shopfurme.com/pages/warranty-information

Our brushes are designed to work for all breeds and coat types. Our AirClipper™️ is designed for all types of coats! Our Grooming Brush is great for any medium to long-haired coats. Our Grooming Brush also works well on a wavy-coated, wire-coated, or any first generation doodle breed. Take care to educate yourself on your dog's coat if they are hypo-allergenic as they may need additional tools such as a rake, metal comb, etc. the De-Shedding Brush is a must-have for any pets that shed. Do not use the De-Shedding Brush attachment on non-shedding breeds or on pets with sensitive skin. For more information, contact your Veterinarian.

You can purchase them directly from our "Parts & Accessories" section of our website: https://shopfurme.com/collections/furme-grooming-vacuum-accessories or by contacting us by emailing hello@shopFurMe.com and we can provide you with assistance.

Shipping is free for all lower 48 United States. Enter your shipping address in checkout to see your exact fees if you are ordering in other US states or internationally. We ship using either USPS, FedEx Home Delivery or UPS Ground which have varying levels of service based on the shipping service you selected in checkout. This can be anywhere from 7-10 days with free economy shipping to about 2-4 days in transit with upgraded shipping or less with 2-day or overnight. Please allow 1-2 business days for our team to process your order. Daily order time cut-offs for 2-day or overnight deliveries are noted in checkout. Please note that orders shipped internationally or to Alaska, Hawaii, and US territories will have an extended period in transit and may incur additional shipping fees as noted when you input your address in checkout. Please contact our team if your home address does not support Postal Service deliveries prior to placing your order. We will make arrangements so your order is shipped with the appropriate carrier. Any country's customs duties or import fees/taxes are the responsibility of the customer. If you have any questions, you can always reach out to us at hello@shopfurme.com

Didn't work for you or your pet? You can return your furMe® up to 40 days from your fulfillment date for a full refund. How does this work? Try the furMe on your pet! If don't love it, you can return your furMe for a full refund up to 40 days from your fulfillment date. This means there are no re-stocking fees for returning a used product.If you need to return your furMe®, please email our team at hello@shopFurMe.com with your order name and number, as well as the reason why you would like to return your furMe®. Our Customer Service Team will then ask few mandatory questions regarding your return in order to for us to get a better understanding of your experience. Once approved, we will send you return shipping instructions and the address for the return. You will need to purchase a label with a carrier of your choice and attach it to your original packaging before dropping it off with the carrier. Kindly note you are responsible for the return shipping fee. Package refusals or Return to Senders incur a shipping fee and this corresponding fee will be deducted from your merchandise refund. Returns must be sent back in a reasonable amount of time following your return approval. furMe® reserves the right to deny any returns or refunds. Returns sent to our facility without prior notice cannot be accepted. You can always contact us for any return questions at hello@shopFurMe.com. For more information, see our full policy here: https://shopfurme.com/policies/refund-policy

If you received a confirmation email after placing an order, we may not be able to cancel your order as our team works FAST to process all orders as soon as possible. We'll do what we can to assist you. If you need to make a change or cancel your order, email us immediately with your order number and we'll do our best! Please keep in mind due to the current high volume of orders and customer service requests occasionally an order will be processed before the team has a chance to change it. We cannot guarantee a change of order after the order is placed so please select your items carefully.

We are pleased to let you know there are three current models of the furMe vacuum kit for you to browse based on your needs: The Original Grooming Vacuum Kit, The Professional PLUS Grooming Vacuum Kit, and the ULTRA Grooming Vacuum Kit. The Original model is excellent for everyday grooming needs or one-pet households. This is our most portable model. This kit comes with all 5 of our signature starter furMe attachments. The Professional PLUS set comes with all the same great signature starter tools as the Original model, but with these upgrades: Larger collection container at 2 Liters (twice the size of the Original model's container), 20% more max suction power of 10,500Pa on the highest setting, but still just as quiet, longer and completely detachable 5.75ft hose, LED Touch screen control panel, built-in tool caddy for organizing your attachments. The Professional PLUS model is great for medium to large breeds, heavy shedders, or multiple pet homes. Our latest release is the ULTRA Grooming Vacuum Kit. This model is a go-to for larger pets, multiple pet homes, or a household that has a lot of hairy needs! This model comes with all 5 signature starter furMe attachments. This model is our largest, most robust unit with the following notable features: Powerful 14,000Pa suction power at the highest power level (with 4 suction levels to choose from), huge 4.5 Liter collection container, triple filtration systemWheel base for easy maneuvering, our longest, detachable 7.2ft hose. Have more questions? Reach out to our support team!