Shipping policy
Shipping is free for all lower 48 United States. Enter your shipping address in checkout to see your exact fees if you are ordering in other US states or internationally. We ship using either USPS, FedEx Home Delivery or UPS Ground which have varying levels of service based on the shipping service you selected in checkout. This can be anywhere from 7-10 days with free economy shipping to about 2-4 days in transit with upgraded shipping or less with 2-day or overnight. Please allow 1-2 business days for our team to process your order. Daily order time cut-offs for 2-day or overnight deliveries are noted in checkout.
Please note that orders shipped internationally or to Alaska, Hawaii, and US territories will have an extended period in transit and may incur additional shipping fees as noted when you input your address in checkout. Please contact our team if your home address does not support Postal Service deliveries prior to placing your order. We will make arrangements so your order is shipped with the appropriate carrier. Any country's customs duties or import fees/taxes are the responsibility of the customer.
Our team works FAST to process all orders as soon as possible, so changing is shipping address after an order is confirmed is not always possible. We'll do what we can to assist you. If you need to make a change, contact us immediately via phone, email, or chat with your order number and the correct shipping address and we'll do our best! Please keep in mind due to the current high volume of orders and customer service requests occasionally an order will be shipped before the team has a chance to change it. We cannot guarantee a change of order after the order is placed so please review all of your details carefully.
If your order has already shipped and you would like to change the shipping address, we don't have the ability to update your shipping address. Depending on your shipping service selected in checkout, you may have the option to edit your delivery address in transit directly with the carrier. You can manage your UPS delivery with a MyChoice Account: https://www.ups.com/us/en/track/ups-my-choice.page Or your FedEx delivery with Delivery Manager: https://www.fedex.com/en-us/delivery-manager.html
If there is a delay in processing your order beyond the expected timeframe, reach out to customer service as we'd be happy to look into it. Please note that any items ordered on backorder status have a delay in processing until the item is ready. As soon as your order is packed up, you will receive a notification with a tracking link to one of our carriers.
Didn't get your order confirmation or shipping email? Kindly check your spam or "promotions" tab on gmail. We'd be happy to check the email address on file and re-send your email if you still can't find it!
If your tracking number shows that your package is still in transit after a long period of time and suspect there is an issue in transit with your order, reach out to our customer support team and we'll do our best to contact the carrier for more information. Please understand this may take a few days to allow the carrier time to investigate. If your package was confirmed lost in transit by the carrier, we will arrange for a replacement to be sent.
Once delivery confirmation is received we are not responsible for locating or refunding the cost of your order. We send an email notification with a tracking number as soon as it's created so you can keep an eye on it. If available, we will also send an 'Out for Delivery' and 'Delivered' confirmation email as long as the carrier provides this information to us. It is the customer's responsibility to receive their packages responsibly. If the carrier provides a successful proof of delivery, this is a complete order. We do not refund or send replacements for stolen packages. However, we understand the disappointment and frustration of these situations and are happy to help you by providing you with tracking notes in our system or other possible solutions.
If your package arrives damaged, please contact us and include photos of the damage so we can promptly assist you.
If a package is returned or rejected, you will be contacted and you will be responsible for re-shipment postage.
If you need to reach out to us about your package or any other inquiries, please submit a ticket to our customer service team here: help.shopfurme.com